House Cleaning Customers

1. We will use whatever chemicals you are comfortable with. If you do not like a certain chemical, we will not use it. This is something we bring up when I give a person a quote.

2. We do not wash dishes or laundry unless it is an extreme circumstance. We will make an exception if a customer has a disability or if it’s a few dishes in the sink.

3. Clutter:

   1. We do not organize clutter for people.

   2. We do work around clutter as much as possible.

   3. We do give recommendations about clutter, but ultimately it is the customers responsibility to handle it.

4. Scheduling:

   1. If a customer does not communicate clearly with us about scheduling and avoids contacting us, after two weeks they will no longer be considered a customer.

   2. If a customer needs to reschedule, we need 24 hour notice unless it is an emergency.

   3. We touch base with customer before we leave a home about the next cleaning.

Carpet Cleaning

1. We do not move heavy furniture or expensive items.

2. We are not responsible if a customer does not follow through with drying carpet.

3. We expect a 24 hour notice for cancelation or rescheduling.

4. We do not promise perfection on carpet cleaning jobs.

Tile and Grout Cleaning

1. Depending on the amount of grout, a reseal job might have to be done on two different days.

2. We do not promise perfection on any tile and grout cleaning jobs.

3. If grout has been painted, stained, or calked, we will not do anything with it after discovering this.

4. We do not repair, remove, or stain grout.

Commercial Customers

1. We charge more for commercial customers than We do residential. This is for a few reasons:

   1. Commercial jobs have to be done during a business’s down time. This is also our down time and takes us away from out families.

   2. Commercial jobs tend to be larger spaces that require more of our time, effort, and chemicals.

   3. Commercial jobs tend to be more hazardous.

2. All the policies that apply to residential customers also apply to commercial customers.

Payment

We accept cash, check, debit, or credit card. Customers paying with a debit or credit card will be sent an invoice through Square. We give customers two weeks to pay an invoice. A late fee of $20 will be added if the invoice is not paid within the two weeks.